Personal Development Plan of PAKnSAVE Company †MyAssignmenthelp.com

Question: Discuss about the Personal Development Plan of PAKnSAVE Company. Answer: Introduction Personal development is a very important aspect of any and every individual. However it must be noted that personal development is something that is very much essential this is because of the fact that people learn best only when the learning is done through self analysis. This can be related to the critical way of learning. It is the process by which each and every individual is able to find out their own mistakes and sketch out a plan accordingly keeping in mind the time frame within which they can work upon and improve themselves. This is very much relevant in case of a HRM manager as well (Shipton et al., 2017). This is because of the fact that the managers in the administrative department will naturally have to deal with and interact with a large number of people every single day. In order to do this, the managers in the administrative departments have to develop themselves first in each and every sphere. This can be best done by following a personal development plan. Finding and Analysis: HRM in leading change There is the utter need for bringing a change in the organization (Marchington, 2015). One of the most important changes that I would like to bring about in this company is setting up a customer care centre. In order to set up a customer care or a customer help center, there has to be some very important and working HR roles and HR strategies. The first and the foremost function that the Hr department must do in this case is the need analysis (Shipton et al., 2017). Needed analysis Need analysis is this case will mainly define the need for bringing about such a change within the organization. The need for this is to develop a more personal relationship with the customers. It is a very well known fact that in the present day scenario, the customers are looking for something much more than just the quality and the quantity of the products (Lussier Achua., 2015). They are always looking for something more. The customers are in need of some quick and easy services which can be best done by the setting up of the customer care or the customer helpline centers. This will be done so that then customers can easily have access to the PAKnSAVE Company throughout the day (Cottrel, 2015). They can easily talk about their queries and get them solved. The HR rules have also made it mandatory for two officials to stay online twenty-four seven so that they are easily reachable by the customers. There will be a helpline number developed that will be present with all the custome rs and it will be under the strict check of the HR manager to ensure that all the customer problems are being solved by the customer care executives (Cottrell ,2015). Recruitment criteria According to the HR rules, employees that will be selected for working in this newly set customer care centre will be having excellent communication skill. They must be proficient in one or more than one kind of languages depending upon the kind of customers and their linguistics (Marchington, 2015). This will ensure that the customers face no problem in conversing in the language of their choice. Apart from this the employees that will be finally recruited to work here will have to have a very polite and calm personality (Cottrel, 2015). They must keep this in mind the purpose behind their recruitment. In other words, they must remember that they are being recruited to render help to the customers. Hence they must never behave rudely with them. Any complaints against them from the side of the customers will charge them with heavy compensation. Setting of the staff selection criteria The HR managers will make sure to clearly check the competency of the employees that will be applying for this post. They will be subjected to several series of interviews both verbal and non verbal. They will be asked several questions related to their experience related to customer handling. They will also be asked to sit in a demo session where they will have to answer to the calls of the customers and solve their queries (Lussier Achua., 2015). They will be assessed on the way they are behaving with the customers and also the kind of knowledge that they posses regarding the customer queries. Lastly, they will also be examined on the way they conduct their knowhow in order to provide the customers with their solution. Customer feedback will also be taken in order to know whether they are satisfied with the help that has been given to them. Personal Development Plan PAKnSAVE job description Reports To: Regional Manager, Corporate services Overall Summary To look after and manage all the corporate services and functions in the PAKnSAVE branch outlets. To supervise the overall work of all the outlets including store management and display, office health and safety requirements, managing the support team, looking after the databases and supervising the overall administrative support system. Key tasks and responsibilities Managerial/ Leadership Look after all the regular transactions. Meet the requirements of the internal and the external stakeholders. Set up proper surveys in order to have a clear idea of the customer needs and demands. The other function includes, motivating the employees at every step by awarding them as per performance, Conducting of regular meetings and taking feedbacks from all the respective departments. Financial Look after the daily monetary transactions, looking after the budget and the inventory. Administration To appoint responsible staffs as the departmental heads, in order to ensure that the work is carried on smoothly in each and every department. Conduct regular meetings in order to get the day to day updates. To set up special training sessions for the employees that would enable them to enrich their knowledge. Communication To ensure that there is a sound communication system existing both for the internal and the external stakeholders. To see that the communication remains a two way process by taking necessary feedbacks after communicating any important information or business decisions. To make the communication clear, precise and digitalized by including the modern scientific means like email, sms, and social media pages. General To be able to travel to and forth from the country whenever necessary, Must be proficient in IT skills, To be able to work in a team Must have the ability to finish work within the deadline. Person Specification Managerial Ability to manage a wide range of employees Ability to make use of the interpersonal skills Ability to conduct meetings Ability to develop a proper team spirit within all the employees Social Ability to properly deal with potential conflicts Commitment to the policies and the values of PAKnSAVE Ability to use own initiative in all the areas of work Understanding the concept of equality and providing equal opportunities to all at the work place Communication Must have a sound knowledge in all electronic communications Ability to develop effective communication among all team members Technical Must be proficient in the IT skills Must be proficient in the software handling and other computer languages Must be having negotiating skills Must have knowledge of health and safety legislation General Ability to travel whenever needed Manual handling Week 1-4 Week4-7 Week 7-10 Week 10-12 Skill Current proficiency Target proficiency Development opportunity Achievement (expected outcome) Communication skill Improvement needed in communication. Communicating confidently with all the stakeholders. Conduct several seminars and social gatherings and public meetings. Good, fluent and proper communication skill will be achieved. Reviewing and proof reading Improvement needed in proof reading and spotting errors. I want to achieve a proper competency in the proof reading Practicing and taking help from seniors. To become proficient at proof reading and reviewing. Problem solving and persuasive skill Improvement needed in persuasive skill. Want to gain accuracy in persuasive and problem solving skills. Personal interactions with stakeholders and solving their queries. Achieve proficiency in persuasive and problem solving skill Commercial skill Need improvement in field of practical knowledge. Want to gain practical knowledge Taking part in industrial management projects. Develop very good and well informed practical knowledge. Leadership skill Need to improve my level of confidence Want to become an able leader with proper leadership skills I will volunteer in leading many group projects. Become an able leader. Conclusion Thus, it can be concluded that The HR manager will have to play a major role in bringing about any significant change within the organization. The expected change at the PAKnSAVE Company is setting up of the customer care centre that is of utmost need in the present day scenario. Apart from proposing the change the HR managers will also have o formulate the necessary strategies, the rules and regulations that will be needed for the proper functioning and the working of the customer helpline center. References Aarons, G. A., Ehrhart, M. G., Farahnak, L. R., Hurlburt, M. S. (2015). Leadership and organizational change for implementation (LOCI): a randomized mixed method pilot study of a leadership and organization development intervention for evidence-based practice implementation.Implementation Science,10(1), 11. Cottrell, S. (2015).Skills for success: Personal development and employability. Palgrave Macmillan. Evans, S. (2016). HRM and front line managers: the influence of role stress.The International Journal of Human Resource Management, 1-21. Lussier, R. N., Achua, C. F. (2015).Leadership: Theory, application, skill development. Nelson Education. Marchington, M. (2015). Human resource management (HRM): Too busy looking up to see where it is going longer term?.Human Resource Management Review,25(2), 176-187. Shields, J., Brown, M., Kaine, S., Dolle-Samuel, C., North-Samardzic, A., McLean, P., ... Plimmer, G. (2015).Managing Employee Performance Reward: Concepts, Practices, Strategies. Cambridge University Press. Shipton, H., Sparrow, P., Budhwar, P., Brown, A. (2017). HRM and innovation: looking across levels.Human Resource Management Journal,27(